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What courier do you usually use? How long does it usually take to ship?

Because we have a wide variety of wholesale products, the picking speed is relatively slow. Generally, orders paid before 3 PM on the same day will be shipped on the same day. For urgent orders, please communicate with customer service in advance to request early shipment. Additionally, to reduce the error rate of orders, we usually enter the tracking number into the transaction information when placing the order. If you do not see tracking information on the same day, it means it will be shipped the next day. We enter the tracking number when placing the order, and we apologize for any inconvenience this may cause.

We default to using Zhongtong Express (other couriers can be used upon special request). For urgent items, you can choose SF Express, but generally, the shipping fee is to be paid on delivery. Free shipping for orders over 300. Our company has many products, and generally, there is stock available when listed. Under normal circumstances, if there is a small amount of out-of-stock items, we will ship directly without contacting you. We will make a note; if there are out-of-stock items, please contact customer service for a refund or transfer to Alipay when you receive the goods. If you need to contact us about out-of-stock items, please write in the order remarks that you must contact us about the out-of-stock items, so that the warehouse will know to contact you regarding the specific situation.

Customer service hours are from 9 AM to 11 PM.

I have two orders and need you to change the shipping fee, but what if we are not around?

If we are not near the computer, you can directly make the payment, as the product weight may not be particularly accurate. We will directly transfer the excess shipping fee back to you via Alipay, but you need to leave a message to inform us, otherwise we won't know that you overpaid for shipping.

 What should I do if there is a quality issue?

For any product purchased from our company, if there are quality issues or shortages, please contact us in a timely manner, and we will resolve the issue for you as soon as possible.

1. If you find functional failure or quality issues with the product within 7 days of receipt (based on the date of delivery), please contact us promptly; late requests will not be accepted, and any fraudulent claims will not be processed once verified.

2. If the buyer claims dissatisfaction/dislike/not what I wanted or hard to sell as a reason, and the product has no actual quality issues, we will not accept returns or exchanges.

3. Customers must check the package upon receipt, regardless of whether the outer packaging is damaged. If any product is damaged due to transportation issues, please have the relevant transportation company provide a stamped proof, and submit this proof to us, and we will assist the customer in making a claim. We will not bear any responsibility for damages or losses caused by logistics.

4. All customers should protect the integrity of the product packaging, completeness of accessories or related materials. If the product itself has quality issues, we will provide an exchange within the specified time.

5. If the returned product's packaging is incomplete, accessories or related materials are missing; unauthorized repairs or modifications have been made; the product has not been used or stored properly; the warranty period has expired; or the returned product has labels affixed or fraudulent claims, we will not accept returns or exchanges.