FAQ

No. You pay us in Bangladesh taka via bKash, Nagad, or local bank transfer. We handle the CNY-side settlement to the 1688 supplier through our Hong Kong subsidiary — entirely legal, fully audited, no LC paperwork on your side. This is the single biggest reason experienced BD importers switch to us.

Top up your wallet on cief-source-bd.com via bKash, Nagad, or local bank transfer. The amount sits in your CIEF wallet in BDT. When you place an order, we debit the wallet. If a product can't ship, the BDT goes back to your wallet (withdrawable to your bank).

Yes. We display the live ¥ price from 1688 unchanged. We earn on a flat 15% service fee + shipping margin + FX, all shown on every product page before checkout. We do not mark up the product itself — that's our core differentiator vs Sky BD / China BD style resellers.

Yes. Click Request Quote on any product page. Our CS team chats with the seller on 旺旺 using our 超级买家 (Super Buyer) account tier and pushes the price down 5-10% on average. Free to use, no commitment. We're the only platform in Bangladesh that does this.

Depends on the shipping lane. Air General Goods: 3-6 days. Air Sensitive (battery/liquid/chemical): 3-5 days via Hong Kong transit. Air Cosmetic (BSTI clearance): 18-25 days. Sea: 30-35 days. The default lane is picked by our AI classifier based on the product; you can override.

Banned categories include: weapons, drugs, counterfeit brand goods, certain liquids/powders/chemicals beyond customs limits, and items 1688 sellers don't ship internationally. Our system flags banned items at order placement. If a product can't be shipped, we cancel and refund your wallet immediately — you're never charged for an unshippable order.

We handle customs clearance through our Bangladesh-side partner. If goods are held for a clearance issue, we work it out with the customs agent — usually within 1-3 days. If a shipment is ultimately rejected by customs (rare, usually a category we missed), the wallet is refunded.

Each 1688 supplier sets their own minimum order quantity (MOQ) — typically 1-50 pieces. Our system shows the per-product MOQ before you check out. There's no platform-level minimum.

Yes, before our China warehouse receives the goods from the supplier. Click Cancel on the order page and the BDT goes back to your wallet. Once goods are in our warehouse heading to Bangladesh, cancellation depends on whether the package has shipped from China — contact WhatsApp CS.

Wallet refund within 7 days if your goods are not delivered (lost in shipping, customs rejection, supplier failed to ship). Refunds go to your CIEF wallet in BDT and can be withdrawn to your local bank account.