Dust Removal Patch Cloth Elimination Liquid Repair Tempered Film White Edge Alcohol Pack Mobile Phone Film Auxiliary Tool Digital
What courier do you usually use? How long does it typically take to ship?
Because we have a wide variety of wholesale products, the picking speed is relatively slow. Generally, orders paid before 3 PM are shipped on the same day. For urgent orders, please communicate with customer service in advance to request early shipment. Additionally, to reduce the error rate of orders, we usually enter the tracking number into the transaction information when placing the order. If you do not see tracking information on the same day, it means it will be shipped the next day. We enter the tracking number when placing the order, and we apologize for any inconvenience this may cause.
We default to using Zhongtong Express (other couriers can be used upon special request). For urgent items, you can choose SF Express, but generally, the shipping fee is to be paid upon delivery. Free shipping is available for orders over 300. Our company has a lot of products, and generally, there is stock available when listed. In the default case, if there is a small amount of out-of-stock items, we will ship directly without contacting you. We will make a note of any out-of-stock situations; please contact customer service for a refund or transfer to Alipay when you receive the goods. If you need to contact us about out-of-stock items, please write in the order remarks that you must contact us about out-of-stock items, so the warehouse will know to contact you about the specific situation.
Customer service hours are from 9 AM to 11 PM.
I have two orders and need you to change the shipping fee, but what if we are not around?
If we are not by the computer, you can pay directly because the product weight may not be very accurate. We will directly transfer the excess shipping fee back to you via Alipay, but you need to leave a message to inform us; otherwise, we won't know that you overpaid for shipping.
What should I do if there is a quality issue?
For any product purchased from our company, if there are quality issues or shortages, please contact us in a timely manner, and we will resolve the issue for you as soon as possible.
1. If you find functional failure or quality issues within 7 days of receiving the goods (based on the date of receipt), please contact us promptly; late requests will not be accepted, and any false claims will not be processed once verified.
2. If the buyer requests a return or exchange due to dissatisfaction, dislike, or not what they wanted, and the product does not have any actual quality issues, we will not accept returns or exchanges.
3. Customers must check the contents upon receipt, regardless of whether the outer packaging is damaged. If any product is damaged due to transportation issues, please have the relevant transportation company issue a stamped proof and provide it to us, and we will assist the customer in making a claim. We will not bear any responsibility for damages or losses caused by logistics.
4. All customers should keep the product packaging intact and ensure that all accessories or related materials are complete. If the product itself has quality issues, we will provide an exchange within the specified time.
5. If the returned product packaging is incomplete, accessories or related materials are missing; unauthorized repairs or modifications have been made; the product has not been used or stored properly; the warranty period has expired; or the returned product has labels affixed or is fraudulent, we will not accept returns or exchanges.