Mobile Phone Case Packaging Box Mobile Phone Case Packaging Box Card Packaging White Packaging Mobile Phone Film Packaging Box Dropshipping
What courier do you usually use? How long does it generally take to ship?
Because we have a wide variety of wholesale products, the picking speed is relatively slow. Orders paid before 3 PM are generally shipped on the same day. For urgent orders, please communicate with customer service in advance to request early shipment. Additionally, to reduce the error rate of orders, we usually input the tracking number into the transaction information when placing the order. If you do not see tracking information on the same day, it means it will be shipped the next day. We input the tracking number when placing the order, and we apologize for any inconvenience this may cause.
We default to using Zhongtong Express (other couriers can be used upon special request). For urgent items, you can choose SF Express, but generally, the shipping fee is to be paid on delivery. Free shipping for orders over 300. Our company has a lot of products, and generally, there is stock available when listed. If there is a small amount out of stock, we will ship directly without contacting you. We will make a note, and if there are out-of-stock items, please contact customer service for a refund or transfer to Alipay upon receipt of goods. If you need to contact us about out-of-stock items, please write in the order notes that you must contact us about out-of-stock items, so the warehouse will know to contact you about the specific situation.
Customer service hours are from 9 AM to 11 PM.
I have two orders and need you to change the shipping fee, but what if we are not around?
If we are not by the computer, you can proceed with payment directly, as the product weight may not be very accurate. We will directly transfer the excess shipping fee back to you via Alipay, but you need to leave a message to inform us; otherwise, we won't know you overpaid for shipping.
What if there is a quality issue?
For any products purchased from our company, if there are quality issues or shortages, please contact us in a timely manner, and we will resolve the issue for you as soon as possible.
1. If you find functional failure or quality issues within 7 days of receipt (based on the date of receipt), please contact us in a timely manner; late requests will not be accepted, and any fraudulent claims will not be processed once verified;
2. If the buyer claims dissatisfaction/dislike/not what I wanted or hard to sell, but the product has no actual quality issues, we will not accept returns or exchanges;
3. Customers must check the package upon receipt, regardless of whether the outer packaging is damaged. If any products are damaged due to transportation issues, please have the relevant transportation company provide a stamped proof and provide this proof to us, and we will assist the customer in making a claim; if damage or loss occurs due to logistics, we will not bear any related responsibility.
4. All customers should protect the integrity of product packaging and ensure that accessories or related materials are complete. If the product itself has quality issues, we will provide exchanges within the specified time;
5.About pricing:All products in this store will adjust prices from time to time based on factors such as raw materials, orders placed before the price adjustment cannot have the price difference compensated,
6. If the returned product packaging is incomplete, accessories or related materials are missing; unauthorized repairs or modifications; not used or stored according to normal methods; beyond the product warranty period; returned products with labels attached, or fraudulent claims, we will not bear the responsibility for returns or exchanges.