Suitable for iPhone 17 High-Aluminum Large Arc Full-Screen Phone Film, Apple 12Pro 13 Silk-Screen Full-Glue Tempered Film
What courier do you usually use? How long does it usually take to ship?
Because we have a wide variety of wholesale products, the picking speed is relatively slow. Orders paid before 3 PM are generally shipped on the same day. For urgent orders, please communicate with customer service in advance to request early shipment. Additionally, to reduce the error rate of orders, we usually enter the tracking number into the transaction information when placing the order. If you do not see tracking information on the same day, it means the shipment will be made the next day. We apologize for any inconvenience caused by entering the tracking number at the time of order.
We default to using Zhongtong Express (other couriers can be used upon special request). For urgent items, you can choose SF Express, but generally, the shipping fee is to be paid upon delivery. Free shipping is available for orders over 300. Our company has a lot of products, and generally, there is stock available when listed. In the default case, if there is a small amount of out-of-stock items, we will ship directly without contacting you. We will make a note of any out-of-stock situations. If you receive the goods and there are any out-of-stock items, please contact customer service for a refund or transfer to Alipay. If you need to be contacted about out-of-stock items, please write in the order remarks that you must be contacted about out-of-stock items, so the warehouse will know to contact you about the specific situation.
Customer service hours are from 9 AM to 11 PM.
I have two orders and need you to change the shipping fee, but what if we are not around?
If we are not by the computer, you can pay directly, as the product weight may not be particularly accurate. We will directly transfer the excess shipping fee back to you via Alipay, but you need to leave a message to inform us, otherwise we won't know you overpaid for shipping.
What should I do if there is a quality issue?
For any products purchased from our company, if there are quality issues or missing items, please contact us in a timely manner, and we will resolve the issue for you as soon as possible.
1. Within 7 days of receiving the goods (based on the date of receipt), if you find any functional failure or quality issues with the product, please contact us promptly; late requests will not be accepted, and any fraudulent claims will not be processed once verified;
2Regarding all products shipped with randomly mixed images in the store:We will try our best to mix them well,but we do not guarantee that the patterns sent will satisfy you,nor do we guarantee there will be no duplicate patterns(duplicates are inevitable when out of stock)and returns or exchanges cannot be made on this basis,notes on patterns in your order are invalid,patterns update quicklyand the goods sent,may not only include the patterns on the detail page. If you mind, please do not order mixed pattern products!!!. Buyers will not be allowed to return or exchange products based on dissatisfaction/not liking/not what I wanted or not selling well, if the product does not have any quality issues;
3. Customers must check the package upon receipt, regardless of whether the outer packaging is damaged. If any products are damaged due to transportation issues, please have the relevant transportation company issue a stamped certificate and provide this certificate to us, and we will assist the customer in making a claim; if there is damage or loss of goods due to logistics, we will not bear any related responsibility.
4. All customers should protect the integrity of the product packaging, and ensure that accessories or related materials are complete. If the product itself has quality issues, we will provide exchanges within the specified time;
5.Regarding prices:All products in this store will have their prices adjusted from time to time based on factors such as raw materials,and orders placed before the price adjustment cannot have the price difference compensated.
6. If the returned product packaging is incomplete, accessories or related materials are missing; unauthorized repairs or modifications have been made; the product has not been used or stored properly; the warranty period has expired; or the returned product has labels affixed and is found to be fraudulent, we will not accept returns or exchanges.