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What courier do you usually use? How long does it usually take to ship?
Because we have a wide variety of wholesale products, the picking speed is relatively slow. Orders paid before 3 PM are generally shipped on the same day. For urgent orders, please communicate with customer service in advance to request early shipment. Additionally, to reduce the error rate of orders, we usually enter the tracking number into the transaction information when placing the order. If you do not see tracking information on the same day, it means the shipment will be made the next day. We enter the tracking number when placing the order, and we apologize for any inconvenience this may cause.
We default to using Zhongtong Express (other couriers can be used upon special request). For urgent items, you can choose SF Express, but generally, the shipping fee is to be paid upon delivery. Free shipping for orders over 300. Our company has a lot of products, and generally, there is stock available when listed. If there is a small amount of out-of-stock items, we will ship directly without contacting you. We will make a note, and if there are out-of-stock items, please contact customer service for a refund or transfer to Alipay upon receipt of goods. If you need to contact us about out-of-stock items, please write in the order remarks that you must contact us about out-of-stock items, so that the warehouse will contact you regarding the specific situation.
Customer service hours are from 9 AM to 11 PM.
I have two orders and need you to change the shipping fee, but what if we are not around?
If we are not by the computer, you can directly make the payment, as the product weight may not be particularly accurate. We will directly transfer the excess shipping fee back to you via Alipay, but you need to leave a message to inform us; otherwise, we will not know that you overpaid for shipping.
What should I do if there is a quality issue?
For any products purchased from our company, if there are quality issues or shortages, please contact us in a timely manner, and we will resolve the issue for you as soon as possible.
1. If you find functional failure or quality issues within 7 days of receiving the goods (based on the date of receipt), please contact us in a timely manner; late requests will not be accepted, and any fraudulent claims will not be accepted upon verification;
2. If the buyer requests a return or exchange due to dissatisfaction, dislike, or not what they wanted, and the product does not actually have quality issues, we will not accept returns or exchanges;
3. Customers must check the package upon receipt, regardless of whether the outer packaging is damaged. If any product is damaged due to transportation issues, please have the relevant transportation company provide a stamped proof and submit it to us, and we will assist the customer in making a claim; we will not bear any responsibility for damages or losses caused by logistics.
4. All customers should protect the integrity of the product packaging and ensure that accessories or related materials are complete. If the product itself has quality issues, we will provide exchanges within the specified time;
5.About pricing:All products in this store will adjust prices from time to time based on factors such as raw materials, orders placed before the price adjustment cannot have the price difference compensated,
6. If the returned product packaging is incomplete, accessories or related materials are missing; unauthorized repairs or modifications; not used or stored according to normal methods; beyond the product warranty period; returned products with labels attached and fraudulent claims, we will not accept returns or exchanges.