Horseshoe buckle zircon bracelet women's ins fashion high-end feeling commuting bracelet niche light luxury temperament jewelry wholesale

Lanzan E-commerce Co., Ltd. welcomes you

Store Q&A:

1. About placing an order

Each product has a specified reference weight, and the shipping cost will be automatically calculated by the system when ordering, which may have slight discrepancies. If there are any issues, please contact our customer service in a timely manner. Products with group purchase are free shipping, and non-group purchase products can be shipped together with group purchase products; you can contact customer service to adjust the shipping cost. Delivery time for the Jinhua area is not guaranteed, please contact store customer service before placing an order. Our store does not support shipping to the Jinhua area, please be informed. Orders over 200 yuan in a single transaction do not support unconditional refunds or exchanges.

2. About discounts

  1. Free shipping: Free shipping for orders over 38 yuan (excluding Xinjiang and Tibet); delivery time for Yiwu area is not guaranteed, generally, home delivery is not accepted for those who do not want home delivery; (the above is based on the premise that the product price has not changed)

2. Membership: Members enjoy store discounts and other promotional privileges, please refer to the member area on the store homepage for details.

  Membership discounts are automatically generated by the Alibaba system, which will automatically calculate the number of transactions and amounts for each member, and will automatically upgrade once certain conditions are met.

  After a successful transaction, the Alibaba system will automatically include you in our membership system, or you can directly apply in the member area on the store homepage, and we will arrange for review.

3. About promotions

To provide more cost-effective products to buyers, we will launch new products weekly and various promotional activities from time to time, please stay tuned!

4. About products

  Our factory specializes in jewelry wholesale, products are mass-produced, mainly handmade, slight differences may occur between different batches, and minor flaws (which do not affect sales) are unavoidable. It is recommended to take samples to check the goods first. Everyone should understand the principle of "you get what you pay for," and do not rely on your imagination, as everyone's imagination is limitless, which we cannot satisfy, please understand! For customers who are very strict about quality, please purchase at a specialty store!

5. About colors

 1. Most of the products in this store are photographed from real objects, with a small number of online images; colors have been professionally calibrated to be as close as possible to the actual product images. Due to factors such as lighting, color contrast, and color temperature of computer monitors, color differences are unavoidable. Images are for reference only, please refer to the actual product, and if you mind, please be cautious when ordering!

2. Regarding style and color issues, default distribution is based on the order, and style or color remarks are not supported (except for special instructions on the product page); we will try our best to distribute according to your requirements, but there may be shortages, and we hope for your understanding. If there is a temporary shortage (you can also place an order with remarks for random colors of out-of-stock styles), we will notify you via Wangwang or phone, please understand!

6. About after-sales 

1. Receipt: Please be sure to inspect the goods and sign for them personally; this is your right and also the key to our after-sales work. Thank you for your cooperation. (If you are unable to sign for it personally, please inform the friend, family member, or security guard who will sign for you to inspect the goods.) 

2. Missing or quality issues: If you receive goods that are missing or have quality issues, please contact after-sales customer service within three days after signing for the goods. For quality issues, please take photos for confirmation after receiving the goods, and you can contact our after-sales Wangwang to send pictures, and we will provide you with a satisfactory solution. Any consequences after the deadline will be at your own risk.

3. Returns and exchanges: If you are not satisfied with the product or do not like it, you can return or exchange it as long as it is unused and does not affect secondary sales; generally, products support unconditional returns and exchanges within three days after signing for them, and some products support seven-day unconditional return service.

Note:

1. The following conditions do not qualify for returns and exchanges: A. The returned product packaging is damaged or incomplete, product accessories or related materials are missing; B. Unauthorized repairs or modifications; C. Not used or stored in a normal manner; D. Color differences are not eligible for returns or exchanges, and products beyond the after-sales service period.

2. After-sales service is the most basic service of the company, and we are willing to provide good after-sales service to everyone. At the same time, good after-sales service also requires cooperation from customers. Please read the above instructions carefully before returning or exchanging goods, and try to follow the company's regulations to avoid affecting your after-sales service.

3. Regarding the handling of damaged and quality issue products, if there are issues with some products and the customer wants to return the entire order, according to Alibaba regulations, the shipping cost needs to be borne by the buyer.

7. About invoices