European and American Cross-Border Real Gold Electroplated Diamond Open Ring Accessible Luxury High-End Index Finger Ring Niche Fashion Elegant Hand Jewelry
Store Q&A:
1. About Ordering
Each product has a specified reference weight, and the shipping cost will be automatically calculated by the system when ordering, which may have slight discrepancies. If there are any issues, please contact our customer service in a timely manner. Group purchase products have free shipping, and non-group purchase products can be shipped together with group purchase products; you can contact customer service to adjust the shipping cost. Delivery time to Jinhua area is not guaranteed, please contact store customer service before placing an order. Our store does not support shipping to Jinhua area, please be informed. Our store does not support unconditional refunds for single orders over 200 yuan, and does not support unconditional returns or exchanges.
2. About Discounts
1. Free Shipping: Free shipping for orders over 38 yuan (excluding Xinjiang and Tibet); delivery time to Yiwu area is not guaranteed, generally home delivery is not accepted, please be cautious when ordering; (the above is based on the condition that the product price has not changed)
2. Membership: Members enjoy store discounts and other promotional privileges, please refer to the member area on the store homepage for details.
Membership discounts are automatically generated by the Alibaba system, which will automatically calculate each member's transaction count and amount, and will automatically upgrade once certain conditions are met.
After a successful transaction, the Alibaba system will automatically include you in our membership system, or you can directly apply in the member area on the store homepage, and we will arrange for review.
3. About Promotions
To provide more cost-effective products for buyers, we will launch new products weekly and occasionally offer various promotional activities, please stay tuned!
4. About Products
Our factory specializes in jewelry wholesale, with products produced in bulk, primarily handmade. There may be slight differences between different batches of products, and minor flaws (which do not affect sales) are unavoidable. It is recommended to request samples for inspection. Everyone should understand the principle that you get what you pay for; do not rely solely on your imagination, as everyone's imagination is limitless, which we cannot satisfy, please understand! For customers with very strict quality requirements, please purchase at a specialty store!
5. About Colors
1. Most of our store products are photographed from real items, with a small number of online images; colors have been professionally calibrated to closely match the actual product images. Due to factors such as lighting and the color contrast and temperature of computer monitors, color differences are unavoidable. Images are for reference only; please refer to the actual product, and if you mind, please order cautiously!
2. Regarding style and color issues, we will default to matching according to the order and do not support style or color remarks (except for special instructions on the product page); we will try to match according to your requirements, but it may be out of stock, and we hope for your understanding. If there is a temporary out-of-stock situation (you can also place an order with a remark for random color of out-of-stock styles), we will notify you via Wangwang or phone, please understand!
6. About After-Sales
1. Receipt: Please be sure to inspect and sign for the goods in person; this is your right and also the key to our after-sales service. Thank you for your cooperation. (If you are unable to sign for the goods in person, please inform the friend, family member, or doorman who will sign for you to inspect the goods.)
2. Missing or Quality Issues: If you receive goods that are missing or have quality issues, please contact after-sales customer service within three days after signing for the goods. For quality issues, please take photos for confirmation as soon as you receive the goods, and you can contact our after-sales service via Wangwang to send pictures. We will provide you with a satisfactory solution. Any consequences after the deadline will be at your own risk.
3. Returns and Exchanges: If you are not satisfied with the product or do not like it, you can return or exchange it as long as it is unused and does not affect resale; generally, products support unconditional returns and exchanges within three days after signing for receipt, and some products support a seven-day unconditional return service.
Note:
1. The following conditions do not qualify for returns or exchanges: A. Returned products with damaged or incomplete packaging, missing accessories or related materials; B. Unauthorized repairs or modifications; C. Not used or stored according to normal methods; D. Color differences are not eligible for returns or exchanges, and products beyond the after-sales service period.
2. After-sales service is the most basic service of the company, and we are willing to provide good after-sales service to everyone. At the same time, good after-sales service also requires cooperation from customers. Please read the above instructions carefully before returning or exchanging goods, and try to follow the company's regulations to avoid affecting your after-sales service.
3. Regarding the handling of damaged and quality issue products, if there are issues with some products and the customer wants to return the entire order, according to Alibaba regulations, the shipping cost needs to be borne by the buyer.
7. About Invoices